2019-2020 Catalog 
    
    Nov 17, 2019  
2019-2020 Catalog
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MGMT 3620 - Service Management


Credit Hour(s) 3

This class is concerned with the design and delivery of services: how to design and improve the service offering for sustained excellence, and how to identify and overcome key challenges in the service delivery. We consider a wide range of industries: from traditional services such as restaurants, to e-commerce, professional services, and services from both the public and private sector. Fall, Spring

Prerequisite(s) MGMT 3130  or AECO 1150 , with a minimum grade of C.



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